Shipping and postage
We offer shipping nationwide but unfortunately not international. There is a free local delivery service to GL5, GL6 and GL10 on a Thursday of each week please get in touch if you live within this area and require this service. We also offer pick up from the studio if this is convenient. As each item is made to order we will endeavour to ship items as soon as possible. If purchasing wreaths or the dried bunches we will aim to get dispatched within 7 days. Please note floral pressed prints and wired bridal work may take up to 14 days to ship due to the nature of time involved to make.
If we receive a high number of orders, shipping may take longer. We ask for your patience in receiving your items. If you have particular time constraints then please email us (firstname.lastname@example.org) direct with your requirements. We are more than happy to be flexible. You will be notified when your order has been placed and accepted by us and then you will receive another email when your order has been shipped.
We send your order to the address you have provided to us. Please carefully enter your address and check before purchasing. We can not be held responsible for orders delivered to the incorrect or incomplete address.
We ship using standard 2nd class mail. The cost covers postage and packing. We can not accept any responsibility for any items that go missing in the post. First class and special delivery is available for a small additional fee – please get in touch direct if you require this service.
Damaged goods, returns and exchange details
We will package each item with as much care and protection as possible, but in the unfortunate event your item is damaged during transit, please let us know within 3 business days and send us a photo of your damaged goods. We will then make the decision whether to reimburse you a full refund or replace your item. Exchanges are not permitted, unless the product is faulty or damaged in transit. Items will have to be returned to us. All returned shipping/postal costs are at the expense of the buyer.
We regret that we cannot offer returns due to the perishable nature of the goods and being one of a kind pieces. Please carefully read descriptions for dimensions, sizes and care instructions to ensure you are happy with the items specifics before purchasing. If you are unhappy with anything please do email us direct as above all we want you to be happy with your product.
Orders and our products
We try to ensure our products are as accurate to the images as possible. Each is made to order so there may be slight differences in their appearance and size and measurements are all approximate. We will contact you if there are any issues with your order. As we work with natural and perishable materials that can be subject to seasonal changes and availability it might be necessary to substitute with another ingredient. Any substitutions will be in keeping with the colour, shape and style of the image. We reserve the right to do this if necessary, however the customer will always be informed.
The pressed flower prints use a variety of pressed flowers and are likely to fade over time. Some flowers hold their colour longer. In order to preserve them for as long as possible we advise positioning them away from direct sunlight.
The dried flowers are best kept away from intense heat, sunlight and damp. It is the customer’s responsibility to look after their item once received. If dried flowers are looked after these will last a good many years.
If you have a specific design or colour in mind we are more than happy to custom make an item for you providing we can source the ingredients. In this instance please email us with your idea and we can discuss in more detail.
Event and wedding flowers- our process
The initial consultation with the client is held either by phone or in person. The aim is to gather as much info as possible: venue, season, style, colours and budget. With this information a no obligation written proposal complete with visual design ideas, seasonal flower types and style of arrangements within a range of budgets is provided. After discussion and feedback our next step is to arrange a site visit to the chosen venue to fine tune the design and look. A booking fee of £100.00 is required to secure the date once the client has confirmed with us. This is non-refundable should the event not go ahead. The booking fee will be deducted from the final total. A deposit invoice of 50% is taken 10 days prior to the event date. The final 50% will be invoiced post event.
In the weeks prior to your event, organisation between us, the venue and any other person involved such as event manager will ensure that the process will be as smooth and stress free for the client. All blooms will be bought from various trusted suppliers and timed according to their longevity, environmental influences and seasonal specifications and carefully conditioned to ensure the flowers will look their absolute best. We pride ourselves in always sourcing exceptional blooms to give an added creative look. The arrangements will be made from our studio and be installed on site. We provide vessels, props and all necessities needed on a hire basis. We encourage flowers to be taken after the event to minimise wastage and so flowers can be enjoyed for as long as possible.
Experienced at working with venues to meet time constraints and regulations, if needed method statements and risk assessments can be provided.
For any questions regarding your event, order, delivery, terms and conditions please contact us at email@example.com